SALESFORCE CRT-261 RELIABLE EXAM DUMPS & CRT-261 EXAM DETAILS

Salesforce CRT-261 Reliable Exam Dumps & CRT-261 Exam Details

Salesforce CRT-261 Reliable Exam Dumps & CRT-261 Exam Details

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Tags: CRT-261 Reliable Exam Dumps, CRT-261 Exam Details, CRT-261 Latest Test Braindumps, Valid Dumps CRT-261 Questions, Hottest CRT-261 Certification

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People always tend to neglect the great power of accumulation, thus the CRT-261 study materials can not only benefit one’s learning process but also help people develop a good habit of preventing delays. We have full confidence to ensure that you will have an enjoyable study experience with our CRT-261 Study Materials, which are designed to arouse your interest and help you pass the exam more easily. You will have a better understanding after reading the following advantages.

The Salesforce CRT-261 exam has a variety of topics, including designing and implementing Service Cloud solutions, managing Service Cloud environments, and optimizing and improving Service Cloud performance. These topics are crucial for service cloud professionals to master, as they will be required to implement, manage and optimize Salesforce Service Cloud solutions for their clients or organizations. CRT-261 Exam is designed to test the candidate's ability to apply these concepts in real-world scenarios and use cases.

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Updated CRT-261 Reliable Exam Dumps Help You to Get Acquainted with Real CRT-261 Exam Simulation

If you want to ace the Certification Preparation for Service Cloud Consultant (CRT-261) test, the main problem you may face is not finding updated CRT-261 practice questions to crack this test quickly. After examining the situation, the RealVCE has come with the idea to provide you with updated and actual Sitecore CRT-261 Exam Dumps so you can pass CRT-261 test on the first attempt.

Salesforce CRT-261 certification exam is a computer-based exam that consists of 60 multiple-choice questions. Candidates have 105 minutes to complete the exam, and they must score at least 65% to pass. CRT-261 exam is administered by Kryterion, a third-party testing provider, and is available in English, Spanish, French, German, and Japanese. CRT-261 Exam Fee is $200, and candidates can retake the exam after 15 days if they do not pass on their first attempt.

Salesforce Certification Preparation for Service Cloud Consultant Sample Questions (Q89-Q94):

NEW QUESTION # 89
AW Computing sells and supports personal computers and printers. There are times when support reps are unable to solve the customer's product issues over the phone. In those instances, the customer ships the product back to AW Computing for servicing.
What should be implemented to ensure the repairs are completed in a timely manner by technicians with the appropriate skill set?

  • A. Service requests are assigned to a quruc where the technician can accept it.
  • B. Service requests are scheduled using Salesforce Field Service.
  • C. Service requests are asstgred to the technician using Omnt-Channel.
  • D. Service requests art assigned by the support reps to trie technician

Answer: C


NEW QUESTION # 90
Agents at universal containers are required to update the case status to waiting for customer after they send an email to the case contact.Support managers are noticing that many agents are forgetting to perform this step.
What should a consultnat recommend to address this problem.

  • A. Define case escalation rules
  • B. Activate a validation rule
  • C. Configure flow Builder /Process Builder
  • D. Create a Case Macro

Answer: D

Explanation:
Creating a Case Macro is a solution that can address the problem of agents forgetting to update the case status to waiting for customer after they send an email to the case contact. A Case Macro is a set of instructions that can automate common or repetitive tasks on a case, such as sending an email and updating a field. A Case Macro can help agents save time and avoid errors when working on cases. Verified References: : https://help.
salesforce.com/s/articleView?id=sf.console2_macros_overview.htm&type=5 : https://help.salesforce.com/s
/articleView?id=sf.console2_macros_create.htm&type=5


NEW QUESTION # 91
Which two solutions can be used to enable agents to manage multiple cases at the same time when designing a Contact Center? Choose 2 answers

  • A. Computer Telephone Integration
  • B. Social Customer Service
  • C. Interactive Voice Response
  • D. Live Agent

Answer: B,D


NEW QUESTION # 92
Cloud Kicks has implemented a review process for all new knowledge articles. Each article must be reviewed and approved by a subject matter expert before becoming available to users.
Which step is necessary to make articles visible in all the selected channels?

  • A. Set the final approval action to "Lock the record for editing".
  • B. Agents must click Publish after the Approval Process.
  • C. The Approval Process will automatically Publish.
  • D. Approve articles from the Knowledge approval page to Publish.

Answer: D

Explanation:
Approving articles from the Knowledge approval page to Publish is a necessary step to make articles visible in all the selected channels after implementing a review process for all new knowledge articles. The Knowledge approval page is a page that shows all the articles that are pending approval or have been approved or rejected. Approving articles from this page will change their status to Published, which means they are visible in all the selected channels, such as internal app, customer community, or public knowledge base. Verified References: : https://help.salesforce.com/s/articleView?id=sf.knowledge_approval_page.
htm&type=5 : https://help.salesforce.com/s/articleView?id=sf.knowledge_article_visibility.htm&type=5


NEW QUESTION # 93
Universal Containers needs to closely manage the publishing life cycle for articles in Knowledge. Article managers will be granted different publishing capabilities, from article creation through archiving published articles.
How should the permissions for article managers be set up?
Choose one answer

  • A. Create publication teams with article managers and assign each team to specific article actions.
  • B. Create public groups with article managers and assign each group to specific article actions.
  • C. Create public groups with article managers and assign each group to specific publication states.
  • D. Create publication teams with article managers and assign each team to specific publication states.

Answer: B


NEW QUESTION # 94
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CRT-261 Exam Details: https://www.realvce.com/CRT-261_free-dumps.html

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